Under the Consumer Protection Regulations, you have the right to cancel your order with us at any time within 7 days of receiving your goods.

In the event we are unable to deliver your order within our standard delivery timescales , you are entitled to cancel your order with no penalty.

As we do not take payment for online purchases from your credit/debit card until your order is dispatched, you will not have been charged for the order.

This also applies to individual items within a larger order, where some products have been delivered but others are not available. In this instance, you will not have been charged for the non-delivered items.

Should you cancel the contract, we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched, also not a service provided by us, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Please contact our Customer Service Team should you wish to cancel your order.

You can expect a refund in the same form of payment originally used for the purchase, within 3 weeks of our receiving your notification that you wish to cancel the order and all refunds will appear in your account.