We deliver to all addresses in the United Kingdom (UK) including the Isle of Man, Isles of Scilly and the Channel Islands from £5.50. We also deliver to over 27 destinations in Europe from £12.
Unfortunately we cannot deliver to BFPO addresses and some large items are shipped directly from our suppliers who ship to the UK mainland only.
UK 24 hour Parcel Force tracked courier service
We operate a premium 24-hour Parcel Force courier service for most addresses in the UK, however the following Scottish Highlands and Channel Islands addresses are a 48 hour delivery service (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, Jersey and Guernsey - Sark, Alderney and Herm are an additional day delivery from Guernsey)
Our 24 hour service begins when orders are despatched from our warehouse.
Sometimes you won’t be in when Parcelforce attempts to deliver. If our courier, Parcelforce, is unable to deliver they will leave a note advising
1) A re-delivery date
2) That your toys have been left with a neighbour
3) Your toys are at the local Post Office.
You can track your toy order at parcelforce.com using the tracking number available in your Hamleys My Account area. To access your My account area;
1) Sign In to your Hamleys.com account using your email address and password
2) Go to 'My Orders'
3) Click on the button "View complete order details
4) Your Parcelforce tracking number will be in the format EIxxxxxxx
|STANDARD UK mainland addresses (excluding Scottish Highlands)||£5.50|
|Next Day delivery - UK mainland addresses (excluding Scottish Highlands). Orders must be placed before 10.30am||£7.00|
|Named Day delivery (monday to friday) UK mainland addresses (excluding Scottish Highlands) - Book up to 3 weeks in advance.||£6.75|
|Named SATURDAY delivery - UK mainland addresses (excluding Scottish Highlands) - Book up to 3 weeks in advance||£12.50|
|Next Day SATURDAY delivery - UK mainland addresses (excluding Scottish Highlands)||£12.50|
|Scottish Highlands Postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-n 44, PH49-50, ZE ) 48 Hour Dsspatch||£10.00|
|Northern Ireland, Isle of Man and Isles of Scilly Postcodes (BT, IM, TR21-25) Next Day Despatch Service||£12.00|
|Channel Islands, including Jersey and Guernsey (Sark , Alderney and Herm are an additional 1 days delivery from Guernsey) 48 Hour Despatch Service||£12.00|
|Large items delivered direct from our suppliers - 2-15 working days service||£12.00|
|E-Vouchers - recieved via email||FREE|
|Paper Vouchers - 1st Class Recorded delivery. UK only - 2-4 days service||£2.50|
European service and charges
Most of our toys can be delivered to European destinations in 5 working days. For a single price we deliver up to 30Kg of toys to the European destinations below. If your order is over our 30Kg carriage weight our customer service team will contact you to arrange delivery, this may include additional charges.
When placing your order please remember to include a contact phone number
When can I expect my order to arrive?
Deliveries are made between 8am and 6pm Monday to Friday (excluding Bank Holidays) via our partner Parcelforce or for European deliveries with the local Parcelforce partner.
Larger items, primarily outdoor or ride-on products are shipped directly from Hamleys partners and may take longer to arrive. Larger toys are generally only shipped in the UK and expected delivery times are included within the product pages.
Please note: a signature is required for most deliveries so please choose an address where someone is in. A contact phone number is also required for European deliveries
Can I track my order once it has been despatched?
Once your Toys are despatched from our warehouse a Parcel Force tracking number will be included in your 'My Account'section of Hamleys.com. Please follow the instructions above on accessing your account.
For larger items or personalised products these are shipped directly from our partners and delivery times are included within the product pages. If you require further details please fill in the “Where is my order web form” or contact our Customer Service Team on 0871 704 1977.
Where is my order?
If you are unable to track your order or require assistance with the status of your order please fill in the “Where is my order web form” or or contact our Customer Service Team on 0871 704 1977.