Contact Us

Please feel free to contact us with any questions or queries you may have.

By Mail

The Hamleys Group Ltd
2 Foubert's Place,
Regent Street,
London,
W1F 7PA

By Phone

Website & store enquiries

0371 704 1977 (Mon - Fri 9am - 5pm)

International website customers

+44 371 704 1977 (Mon - Fri 9am - 5pm)

Weekends & Bank Holidays 10am - 5pm BST
*Customer Services are closed on Easter Sunday & Christmas Day

Please use our web forms for your online queries. We aim to get back to you within 24 hours.

I Met Father Christmas enquiry

Please use the form if you have any enquiries about I Met father Christmas.I Met Father Christmas enquiry form

Returning an item purchased online

We are pleased to offer our customers a 30 day peace of mind guarantee on any purchases made with Hamleys.com. Just return your toys in a re-saleable condition, within 30 days. To help us deliver exceptional customer service please obtain a returns authorisation number prior to making a return by completing our online returns form.

Returning an item purchased in our Uk Stores

We are pleased to offer our customers a 30 day peace of mind guarantee on any purchases made with Hamleys.com. Just return your toys in a re-saleable condition, within 30 days. To help us deliver exceptional customer service please obtain a returns authorisation number prior to making a return by completing our store online returns form.

I haven't received my order placed online

Toys dispatched from our warehouse are delivered using Parcel Force. Once your Toys are shipped from our warehouse you will be sent a despatch email and a Parcel Force tracking number will be provided. The tracking number can be used at Parcelforce.com.

If you have opted for FREE SMS texts updating you on your delivery, with options to change your delivery date and address, please check the messages on the phone number you provided.

If you do not have your tracking number follow the instructions in the email or sign-in to your account and click on ‘my purchases’ for further details.

For larger items, primarily outdoor or ride-on products shipped directly from our partners delivery times are included within the product pages. If you require further details please fill in the 'Where is my order web form'

If you are unsure please contact our Customer Service Team on 0371 704 1977 as soon as possible and we will advise the best way to ensure you get the toys and delivery you require.

I wish to cancel my online order.

Under consumer protection regulations you have the right to cancel your order within 7 days of acceptance. If you have received the goods they must be returned unused. If you wish to cancel your order please complete our online returns form.

I wish to enquire about the availability of a Toy in store.

To help us deal your enquiry promptly, please complete our in stock at my store enquiry form following the web form guidelines. We are sorry but we are unable to give guidance on stock availability for Hamleys.com.

Please help me with an alternative enquiry.

If the topic you wish to contact us about is not included in the list above please use this web form and we aim to respond within 24 hours.

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