Delivery from Hamleys

Delivery destinations

We deliver to all addresses in the United Kingdom (UK) from £5.50. We also deliver to over 27 destinations in Europe from £12.

Unfortunately we cannot deliver to BFPO addresses and some large items are shipped directly from our suppliers who ship to the UK mainland only.

Christmas 2014 Last Order Dates

To ensure your item arrives before Christmas please note our last order dates for December 2014. These dates are meant as guidelines and are not guaranteed unless stated. External factors beyond our control such as strikes or adverse weather conditions may delay your orders. Last order dates are based on normal conditions.

  • Uk Orders – Sunday 21st Dec – by 1pm
  • Euro Orders – Sunday 14th Dec
  • Large outdoor items shipped by a 3rd party – Monday 15th Dec except ( Little Tikes & Ringinglow which are the 5th Dec )

UK 24 hour Parcel Force tracked courier service

We operate a premium 24-hour Parcel Force courier service for most addresses in the UK, however the following Scottish Highlands and Channel Islands addresses are a 48 hour delivery service (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, Jersey and Guernsey - Sark, Alderney and Herm are an additional day delivery from Guernsey).

Our 24 hour service begins when orders are despatched from our warehouse.

Your Delivery

For orders despatched from our warehouse you will receive a despatch email including a tracking number. If you have provided us with a mobile number you will receive FREE SMS texts updating you on your delivery and options to change your delivery. These options include delivery to a local post office or neighbours address.

A contact phone number is required for ALL European deliveries.

Deliveries are made between 8am and 6pm Monday to Friday, unless a premium service has been selected (excluding Bank Holidays) and require a signature.

Sometimes you won't be in when Parcelforce attempts to deliver. If our courier, Parcelforce, is unable to deliver they will leave a note advising.

  1. A re-delivery date
  2. That your toys have been left with a neighbour
  3. Your toys are at the local Post Office.

You can track your toy order at parcelforce.com using the tracking number available in your despatch email. If you have a registered account tracking details are included in or the Hamleys My Account area. To access your My account area;

  1. Sign In to your Hamleys.com account using your email address and password
  2. Go to 'My Orders'
  3. Click on the button "View complete order details
  4. Your Parcel Force tracking number will be in the format EIxxxxxxx

Larger items direct from our suppliers

Larger items, primarily outdoor or ride-on products are shipped directly from Hamleys partners and may take longer to arrive. Larger toys are generally only shipped within Mainland UK and expected delivery times are included within the product pages.

Please note: a signature is required for most deliveries so please choose an address where someone is in.

If you require further details please fill in the 'Where is my order web form' or contact our Customer Service Team on 0371 704 1977.

Delivery services and charges

Standard UK mainland addresses (excluding Scottish Highlands) 3-5 (working days) for delivery £5.50
Scottish Highlands Postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-n 44, PH49-50, ZE ) 48 Hour Dispatch £10.00
Northern Ireland, Isle of Man and Isles of Scilly Postcodes (BT, IM, TR21-25) Next Day Despatch Service £12.00
Channel Islands, including Jersey and Guernsey (Sark, Alderney and Herm are an additional 1 days delivery from Guernsey) 48 Hour Despatch Service £12.00
Large items delivered direct from our suppliers - 2-15 working days service - UK Mainland Addresses Only £12.00
E-Vouchers - received via email Free
Paper Vouchers - Special Delivery. UK only - 3 working days service £5.50

European service and charges

Most of our toys can be delivered to European destinations in 5 working days. For a single price we deliver up to 30Kg of toys to the European destinations below. If your order is over our 30Kg carriage weight our customer service team will contact you to arrange delivery, this may include additional charges.

When placing your order please remember to include a contact phone number

  • Austria £40.00
  • Belgium £15.00
  • Bulgaria £44.00
  • Czech Republic £40.00
  • Estonia £90.00
  • Finland £39.00
  • France £15.00
  • Germany £15.00
  • Greece £38.00
  • Hungary £42.00
  • Iceland £39.00
  • Ireland £12.00
  • Italy £26.00
  • Latvia £90.00
  • Lithuania £42.00
  • Luxembourg £16.00
  • Malta £90.00
  • Monaco £15.00
  • Netherlands £16.00
  • Norway £39.00
  • Poland £39.00
  • Portugal £29.00
  • Romania £90.00
  • Slovakia £40.00
  • Spain £26.00
  • Switzerland £39.00

When can I expect my order to arrive?

Deliveries are made between 8am and 6pm Monday to Friday (excluding Bank Holidays) via our partner Parcel Force or for European deliveries with the local Parcel Force partner.

Larger items, primarily outdoor or ride-on products are shipped directly from Hamleys partners and may take longer to arrive. Larger toys are generally only shipped within Mainland UK and expected delivery times are included within the product pages.

Please note: a signature is required for most deliveries so please choose an address where someone is in. A contact phone number is also required for European deliveries

Can I track my order once it has been despatched?

Once your Toys are despatched from our warehouse a Parcel Force tracking number will be included in your 'My Account' section of Hamleys.com. Please follow the instructions above on accessing your account.

For larger items or personalised products these are shipped directly from our partners and delivery times are included within the product pages. If you require further details please fill in the 'Where is my order web form' or contact our Customer Service Team on 0371 704 1977.

Where is my order?

If you are unable to track your order or require assistance with the status of your order please fill in the 'Where is my order web form' or or contact our Customer Service Team on 0371 704 1977.

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