When you place an order on www.hamleys.com, you enter into a transaction with Hamleys of London Limited. Hamleys of London Limited is a company registered in England (with company registration number 02287862) and VAT registration number 510438189. Our registered office is at: 188-196 Regent Street, London W1B 5BT.

Your order represents an offer to us to purchase a product. Once you have completed an online purchase, if we are able to accept your order, we will send you an email confirming receipt of your order and the order details. At that point a binding agreement between us will exist. In certain circumstances,  it will be possible for either you or us to cancel the order.

We will only take payment from you once your order has been dispatched.

Whilst we are under no obligation to accept your order, we would normally do so where (i) the product is available, (ii) the order reflects current pricing and (iii) your credit card/debit card payment is approved by your credit card/debit card company.

Unfortunately we cannot accept orders from persons under the age of 18.

Orders can also be placed through our Orderline on 0844 855 2424, between 9am - 6pm, 7 days a week.

You can access details of your order and any previous orders you may have made by signing-in to your account. We do recommend however that you print out these terms and conditions and the order acknowledgement for your records.

When can I expect my orders to arrive?

All orders received through the website are processed and, if we accept your order by sending you a confirmatory email, dispatched within 1 working day of us receiving the order. Therefore, depending on the delivery option that you select, your products will usually be with you in just a few days. If you place your order and it is processed before 12 noon Mon-Fri, the goods will be dispatched the same day. Any orders received after 12 noon on Friday will be dispatched the following working day.

Deliveries are made between 8am and 6pm, Monday to Friday (excluding Bank Holidays). For orders placed at anytime on Saturday or Sunday, the earliest delivery date will be Wednesday.

Any product that is out of stock is displayed as such on the website and you will not be able to order that product until it is back in stock.

If you wish, you can provide us with an alternative delivery address, just let us know when ordering by filling in the delivery address on the order page.

Please note that a signature is required from an adult aged 18 years or over at the time of delivery for all types of orders.

Why would my contact address be different to my delivery address?

In some instances the products you order will be delivered by courier. If no one will be able to sign for the products at your contact address you may wish to have them sent to an address where someone will be able to accept them during normal business hours (e.g. a work address).

If the products you order are intended for a gift you may wish to have the goods delivered directly to the gift recipient, but have the receipt sent to your own address.

Can I track my order once it has been dispatched?

All orders are dispatched using Parcel Force and a consignment number will be provided. To track the order after dispatch simply sign-in to your account information page and then click on "track a recent order". If a consignment number appears against a product in your order, simply click on the number and you will be directed to the Parcel Force website where you can see the delivery status of your order.

Security checks

As part of our policy to protect against the fraudulent use of credit cards, we conduct security checks on all our orders. These can take various forms and may involve contacting you by telephone or email  before we process your order. Hamleys also retains the service of various credit rating and fraud prevention companies, and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards.