How can we help?
Please click on the relevant link below; our aim to get back to you within 24 hours.
- Returning an item purchased online
- Returning an item purchased in our stores
- I haven't received my order placed online
- I wish to cancel my online order
- I wish to enquire about the availability of a toy in store
- Please help me with an alternative enquiry
Returning a Toy to Hamleys
We are pleased to offer our customers a 30 day peace of mind guarantee on any purchases made with Hamleys.com. Just return your toys in a re-saleable condition, within 30 days. For guidance with returning your item please click on the link below;
Help with returning a toy
Toys dispatched from our warehouse are delivered using Parcel Force. Once your Toys are shipped from our warehouse you will be sent a despatch email and a Parcel Force tracking number will be provided. The tracking number can be used at Parcelforce.com.
If you have opted for FREE SMS texts updating you on your delivery, with options to change your delivery date and address, please check the messages on the phone number you provided.
If you do not have your tracking number follow the instructions in the email or sign-in to your account and click on 'My Purchases' for further details.
For larger items, primarily outdoor or ride-on products shipped directly from our partners delivery times are included within the product pages. For guidence on delivery and tracking your order please click on the link below.
Delivery & tracking support
If you are unsure please contact our Customer Service Team on 0371 704 1977 as soon as possible and we will advise the best way to ensure you get the toys and delivery you require.
Under consumer protection regulations you have the right to cancel your order within 7 days of acceptance. If you have received the goods they must be returned unused. If you wish to cancel your order please complete our online returns form.
To help us deal your enquiry promptly, please complete our in stock at my store enquiry form here following the web form guidelines. We are sorry but we are unable to give guidance on stock availability for Hamleys.com.
If the topic you wish to contact us about is not included in the list above please use this web form and we aim to respond within 24 hours.
Please feel free to contact us with any questions or queries you may have.
By MailThe Hamleys Group Ltd
2 Foubert's Place,
For help with returning an item, please refer to our free Self Service facility. Click here
(this includes advise on returning items to our store or using our free postal returns service)
Website & store enquiries
0371 704 1977 (Mon - Fri 9am - 5pm)
International website customers
+44 371 704 1977 (Mon - Fri 9am - 5pm)
Weekends & Bank Holidays 10am - 5pm BST
*Customer Services are closed on Easter Sunday & Christmas Day