The terms and conditions governing the use of the Hamleys website (the "website") are detailed below and should be read carefully. We may vary these terms from time to time. Any such changes will take effect when posted on the website and it is your responsibility to read these terms on each occasion you use this website or before you make a new purchase . If any of these terms are deemed invalid, that term will be deemed severable and will not affect the validity and enforceability of any remaining terms provided that the contract will still make sense.

Please note that any use by you of this website or purchase made through this website means that you accept these terms and conditions in their entirety. Please do not rely on promises or claims written or verbally made by anyone other than Hamleys of London Limited or its authorised agent.

Any contracts or agreements formed between you and us by means of this website shall be governed and interpreted according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts. English is the only language offered for the conclusion of the contract.

About Us

Hamleys of London Limited is a company registered in England (with company registration number 02287862) and VAT registration number 510438189. Our registered office is at: 188-196 Regent Street, London W1B 5BT.
You can contact our Customer Services Team for any reason, including for details on our products or in respect of any after sales requirements or complaints you may have, by using any of the contact details below:

Hamleys Customer Services,188-196 Regent Street, London W1B 5BT.

Phone: 0844 855 2424

Fax: 0207 479 7398

Email: hamleys@hamleys.com

Head Office: 0207 479 7317

6th Floor, 2 Fouberts Place, London, W1F 7PA

Online Shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information, Returns Policy and Privacy Policy. These pages form part of these terms and conditions and contain important information about your order.

Orders and Dispatch

• Your order represents an offer to us to purchase a product. Once you have completed an online purchase, if we are able to accept your order, we will send you an email confirming receipt of your order and the order details. At that point a binding agreement between us will exist. In certain circumstances, as those explained in paragraphs 8 and 10 below, it will be possible for either you or us to cancel the order. Please read those paragraphs for more information.

• We will only take payment from you once your order has been dispatched.

• Whilst we are under no obligation to accept your order, we would normally do so where (i) the product is available, (ii) the order reflects current pricing and (iii) your credit card/debit card payment is approved by your credit card/debit card company.

• Unfortunately we cannot accept orders from persons under the age of 18.

• Orders can also be placed through our Orderline on 0844 855 2424, 24hrs a day, 7 days a week.

• You can access details of your order and any previous orders you may have made by signing-in to your account. We do recommend however that you print out these terms and conditions and the order acknowledgement for your records. 

When can I expect my orders to arrive?

• All orders received through the website are processed and, if we accept your order by sending you a confirmatory email, dispatched within 1 working day of us receiving the order. Therefore, depending on the delivery option that you select, your products will usually be with you in just a few days. If you place your order and it is processed before 12 noon Mon-Fri, the goods will be dispatched the same day. Any orders received after 12 noon on Friday will be dispatched the following working day.

  Deliveries are made between 8am and 6pm, Monday to Friday (excluding Bank Holidays). For orders placed at anytime on Saturday or Sunday, the earliest delivery date will be Wednesday.

  Any product that is out of stock is displayed as such on the website and you will not be able to order that product until it is back in stock.

  If you wish, you can provide us with an alternative delivery address, just let us know when ordering by filling in the delivery address on the order page.

  Please note that a signature is required from an adult aged 18 years or over at the time of delivery for all types of orders.

Why would my contact address be different to my delivery address?

• In some instances the products you order will be delivered by courier. If no one will be able to sign for the products at your contact address you may wish to have them sent to an address where someone will be able to accept them during normal business hours (e.g. a work address).

  If the products you order are intended for a gift you may wish to have the goods delivered directly to the gift recipient, but have the receipt sent to your own address.

Can I track my order once it has been dispatched?

• All orders are dispatched using Parcel Force and a consignment number will be provided. To track the order after dispatch simply sign-in to your account information page and then click on "track a recent order". If a consignment number appears against a product in your order, simply click on the number and you will be directed to the Parcel Force website where you can see the delivery status of your order.  

Customer Services

• • Our operators will be delighted to help you place an order over the telephone, advise you on the range of products we offer on our website or help you with queries about payment.

  • Our Customer Services Team are available 24hrs on 0844 855 2424 or by email at hamleys@hamleys.com.

Prices and charges

• We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at dispatch, and in the event that we discover an error in the price of the products you have ordered, the following terms will apply:

  • If actual price is lower than the price shown on this website at time of ordering we will charge you the lower amount and dispatch the product.

  • If actual price is higher than the price shown on this website at time of ordering at our discretion, we will either contact you as soon as possible to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation. If we are unable to contact you within 14 days of the placing of the order we will treat the order as cancelled. If the order is cancelled and you have already paid for the products, you will receive a full refund.

  All prices shown on the website are in pounds sterling and inclusive of VAT.

  Where items are indicated as "Web Only Price" the price of the item is exclusive to purchases on-line and not available at the same price in store.

  Prices exclude delivery charges which are shown as a separate line item on the order summary page.