Free Standard Delivery on Orders over £35*

Receive your delivery in more than 2000 Parcel Shop Location

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Hamleys FAQs


Can I pre-order items for delivery?

Yes; however this only applies to items that are specifically indicated as pre-order.


Can I change my order or delivery address?

It is only possible to change items in your order or the delivery address if your order has not yet been processed.

If your order has been despatched and you have included your mobile number for receive FREE SMS texts on your delivery, you will have the options to deliver to a neighbour, local post office or change the delivery date. These options are included on all UK deliveries.

Most orders are processed within 6 hours of being confirmed.

Please contact our Customer Service Team on 0371 704 1977 as soon as possible and we will advise the best way to ensure you get the toys and delivery you require.


Can I return items to the stores?

We are very sorry if your purchase proves to be faulty. For a full refund or a replacement (including postage and gift boxing if applicable) For guidance with returning a toy please click on the following link; Returning an item to a store

We are pleased to offer our store customers returns direct to our warehouse. Just return your toys unopened, in a re-saleable condition, within 30 days. Our promise to replace faulty or refund faulty items does not apply to faults or damages caused by accident, neglect or misuse. For further guidance please click on the following link; Returning an item to our warehouse


Do I get charged for the delivery of each item I order?

All orders direct from our warehouse attract one delivery charge, regardless of how many items you have ordered with exception of Pre-orders that are charged per item ordered and orders direct from our suppliers. For example; if your order is direct from our warehouse but also contains a large item from one of our suppliers, there will be two delivery charges.


Gift Card Redemption

This Gift Card can be redeemed against all Products in Retail stores in UK and By purchasing or using a gift card, you agree and accept the terms and conditions under this Offer T&C. The card will expire in 24 months from date of issue. The Gift Card balance can be checked in store or online. The bearer of this Gift Card will be considered as the bona fide recipient of the benefits of redemption. Unused value will not be refunded or clubbed or attributed to any transactions after the expiry date. We shall not be responsible for lost card and shall not entertain any request for replacement or compensation. Mutilated, defaced, duplicate or photocopy of this Gift Card will not be accepted. Once issued, this Gift Card cannot be cancelled. The value loaded on the Gift Card cannot be transferred for balance or redeemed for cash. Hamleys reserves the right to alter any / all the terms & conditions of this card without prior notice.


The responsibility of providing correct recipient email ID lies with the purchaser of the Gift card. In case of any error or incorrect email ID being provided, the purchaser needs to contact the customer service at


What should I do if my product breaks down during the guarantee period?

Please visit our customer service returns guide.


How do I enquire about the availability of a toy?

To find out about the availability of a toy simply complete the enquiry form here. Please ensure you provide the following information; product name, price (if known) and the product make. Your enquiry will then be forwarded to our Customer Service Team who will provide you will details. Alternatively you can contact our stores directly here.


What should I do with my waste batteries?

Under the Waste Battery Regulations, Hamleys are now offering a take back scheme for all portable waste batteries. There are collection boxes in all our UK stores - location details of which are given below:

Hamleys - Glasgow St Enoch Centre St. Enoch Square Glasgow G1 4BW
Hamleys - Regent Street 188-196 Regent St London W1B 5BT
Hamleys - St Pancras Unit 8a St Pancras International London NW1 2AD
Hamleys - Heathrow T2 Airside Heathrow Airport Middlesex TW6 1AP
Hamleys - Heathrow T4 Airside Heathrow Airport Middlesex TW6 1AP
Hamleys - Stansted Unit E - Airside Stansted Airport Essex CM24 8QW

If it is inconvenient for you to visit our stores, you will find collection bins in most other retail outlets such as supermarkets and DIY stores etc.