Conforms to EN71
We are a little overwhelmed with the demand and are working very hard with limited staff to fufil all orders. Current Delivery Expectation (7-10 working days).
Please do bear with us should your order be delayed a few days, we very much appreciate your patience at this time.
After despatch, receive FREE SMS texts updating you on your delivery, with options to change your delivery date, deliver to a neighbour or local post office. These options are included on all UK deliveries.
Click to find out more about delivery
At Hamleys we strive to offer the finest and most magical toys and gifts in the world but understand you may occasionally need to return your toys.
We are pleased to offer our customers a 30 day peace of mind guarantee on any purchases made with Hamleys. For more information, please click here
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.