Enjoy free delivery on orders over £35!
Valid on standard delivery UK mainland orders only, excluding large items delivered directly from our suppliers.
Delivery Guide
Delivery destinations
We deliver to all addresses in the United Kingdom (UK) from £3.99.
Unfortunately we cannot deliver to BFPO addresses and some large items are shipped directly from our suppliers who ship to the UK mainland only.
UK 48 hour GFS tracked courier service
We offer a 48-hour courier service for most addresses in the UK, however, the following Scottish Highlands and the Channel Islands are a 48-72 hour delivery service (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, Jersey and Guernsey – Sark, Alderney and Herm are an additional day delivery from Guernsey).
**Our 48 hour service begins when orders are dispatched from our warehouse**
Your Delivery UK
For orders dispatched from our warehouse you will receive a dispatch email from us including your tracking number and a link for you to keep an eye on your delivery. On the day of delivery you will receive a further email notification from our courier advising you that your order is out for delivery and advising you of an estimated delivery timeframe within 2 hours.
Should nobody be home, our courier will either;
- Leave your parcel in a safe place
- Leave with a Neighbour
- Leave at a local collection place
- Leave a card to arrange re delivery
An email advising you of their action will be sent to you.
Larger items direct from our suppliers
Larger items, primarily outdoor or ride-on products are shipped directly from Hamleys partners and may take longer to arrive. Larger toys are generally only shipped within Mainland UK and expected delivery times are included within the product pages.
Please note: a signature is required for most deliveries so please choose an address where someone is in.
Delivery services and charges
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| Standard UK mainland addresses (excluding Scottish Highlands) 3-5 (working days) for delivery on orders from £0.00-£9.99 |
£4.99 |
| Standard UK mainland addresses (excluding Scottish Highlands) 3-5 (working days) for delivery on orders from £10.00-£34.99 |
£3.99 |
| Standard UK mainland addresses (excluding Scottish Highlands) 3-5 (working days) for delivery on orders £35.00 and over |
£0.00 |
| Scottish Highlands Postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-n 44, PH49-50, ZE ) 48 Hour Dispatch |
£10.00 |
| Channel Islands, including Jersey and Guernsey (Sark, Alderney and Herm are an additional 1 days delivery from Guernsey) 48 Hour Dispatch Service |
£12.00 |
| Large items delivered direct from our suppliers - up to 15 working days service - UK Mainland Addresses Only |
£12.00 |
Returns
Easy 30 days return, exchange unavailable. Returns Policies may vary based on products and promotions. For full details on our Returns Policies,please click here
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