Welcome to the Hamleys online enquiry forms

Please use our web forms for your online queries. We aim to get back to you within 24 hours.

ONLINE RETURNS FORM
UK STORE RETURNS FORM
WHERE IS MY ONLINE ORDER? FORM
CANCELLING ORDERS
I WISH TO ENQUIRE ABOUT THE AVAILABILITY OF A TOY IN STORE?
PLEASE HELP ME WITH MY ENQUIRY
HAMLEYS AUDIO BOOKS

ONLINE RETURNS FORM

We are pleased to offer our customers a 30 day peace of mind guarantee on any purchases made with Hamleys.com. Just return your toys unopened, in a re-saleable condition, within 30 days. To help us deliver exceptional customer service please obtain a returns authorisation number prior to making a return by completing our online returns form here!

STORE RETURNS FORM

We are pleased to offer our customers a 30 day peace of mind guarantee on any purchases made with Hamleys.com. Just return your toys unopened, in a re-saleable condition, within 30 days. To help us deliver exceptional customer service please obtain a returns authorisation number prior to making a return by completing our store returns form here!

WHERE IS MY ONLINE ORDER? FORM

Toys dispatched from our warehouse are delivered using Parcel Force. Once your Toys are shipped from our warehouse you will be sent a “your toys have been despatched” email and a Parcel Force tracking number will be provided. If you wish to track your order after it has been despatched follow the instructions in the email or sign-in to your account and click on ‘track a recent order’. For larger items, primarily outdoor or ride-on products shipped directly from our partners delivery times are included within the product pages. If you require further details please fill in the “Where is my order? web form”

CANCELLING ORDERS

Under consumer protection regulations you have the right to cancel your order within 7 days of acceptance. If you have received the goods they must be returned unused. If you wish to cancel your order please complete our online returns form here!

I WISH TO ENQUIRE ABOUT THE AVAILABILITY OF A TOY IN STORE?

To help us deal your enquiry promptly, please complete our in stock at my store enquiry form following the web form guidelines. We are sorry but we are unable to give guidance on stock availability for Hamleys.com.

HAMLEYS AUDIO BOOKS

Hamleys Audio Books is a selection of downloadable audio books and CDs for children read by readers such as Bernard Cribbins. Downloaded audio books are supplied as mp3 files and can be listened to on smartphones, smartpads, ebook readers and PCs. It is even possible to add MP3 files to VTechs Innotab.There are no delivery charges for downloads and they are available 24 hours a day.Please note: Payment and basket for Hamleys Audio Books or CDs is separate from Hamleys.com toy store. For more information please read our Hamleys Audio help pages.

PLEASE HELP ME WITH MY ENQUIRY?

If the topic you wish to contact us about is not included in the list above please use this web form and we aim to respond within 24 hours.