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WEBSITE ENQUIRIES
0871 704 1977*
Mon - Fri 9am - 5pm

INTERNATIONAL WEBSITE CUSTOMERS
+44 871 704 1977*
Mon - Fri 9am - 5pm

STORE ENQUIRIES
0871 704 1977*
Mon - Fri 9am - 5pm

Weekends & Bank Holidays 10am - 5pm BST
*Customer Services are closed on Easter Sunday & Christmas Day
*Calls from a BT landline will cost 10p a minute.
*Calls from a mobile will be significantly higher




Welcome to the Hamleys online enquiry forms

Please use our web forms for your online queries. We aim to get back to you within 24 hours.

Returning an item purchased online
Returning an item purchased in our Uk Stores
I haven’t received my order placed online
I wish to cancel my online order
I wish to enquire about the availability of a Toy in store
Please help me with an alternative enquiry



Returning an item purchased online

We are pleased to offer our customers a 30 day peace of mind guarantee on any purchases made with Hamleys.com. Just return your toys in a re-saleable condition, within 30 days. To help us deliver exceptional customer service please obtain a returns authorisation number prior to making a return by completing our online returns form here!

Returning an item purchased in our Uk Stores

We are pleased to offer our customers a 30 day peace of mind guarantee on any purchases made with Hamleys.com. Just return your toys in a re-saleable condition, within 30 days. To help us deliver exceptional customer service please obtain a returns authorisation number prior to making a return by completing our store returns form here!

I haven’t received my order placed online

Toys dispatched from our warehouse are delivered using Parcel Force. Once your Toys are shipped from our warehouse you will be sent a “your toys have been despatched” email and a Parcel Force tracking number will be provided. If you wish to track your order after it has been despatched follow the instructions in the email or sign-in to your account and click on ‘track a recent order’. For larger items, primarily outdoor or ride-on products shipped directly from our partners delivery times are included within the product pages. If you require further details please fill in the “Where is my order? web form”

I wish to cancel my online order

Under consumer protection regulations you have the right to cancel your order within 7 days of acceptance. If you have received the goods they must be returned unused. If you wish to cancel your order please complete our online returns form here!

I wish to enquire about the availability of a Toy in store

To help us deal your enquiry promptly, please complete our in stock at my store enquiry form following the web form guidelines. We are sorry but we are unable to give guidance on stock availability for Hamleys.com.

Please help me with an alternative enquiry

If the topic you wish to contact us about is not included in the list above please use this web form and we aim to respond within 24 hours.