Self Service Returns
For help with returning an item, please refer to our free Self Service facility. Click here
(this includes advise on returning items to our store or using our free postal returns service)
I haven't received my order placed online
Toys dispatched from our warehouse are delivered using our chosen courier. Once your Toys are shipped from our warehouse you will be sent a despatch email allowing you to keep track of your delivery.
If you have opted for FREE SMS texts updating you on your delivery, with options to change your delivery date and address, please check the messages on the phone number you provided.
If you do not have your tracking number follow the instructions in the email or sign-in to your account and click on 'my purchases' for further details.
For larger items, primarily outdoor or ride-on products shipped directly from our partners delivery times are included within the product pages. For guidence on delivery and tracking your order please click on the link below.
Delivery & tracking support
If you are unsure and require furthur support please complete our enquiry form by clicking on the link below and our Customer Services team will review the matter for you.
I wish to cancel my online order
Under consumer protection regulations you have the right to cancel your order within 7 days of acceptance. If you have received the goods they must be returned unused. If you wish to cancel your order please complete our online returns form.
I wish to enquire about the availability of a Toy in store
To help us deal your enquiry promptly, please complete our in stock at my store enquiry form here following the web form guidelines. We are sorry but we are unable to give guidance on stock availability for Hamleys.com.
Please help me with an alternative enquiry.
If the topic you wish to contact us about is not included in the list above please use this web form and we aim to respond within 24 hours.
Please feel free to contact us with any questions or queries you may have.
The Hamleys Group Ltd
2 Foubert's Place,
0371 704 1977 UK (Int +44)
Mon - Fri: 9am - 5pm
Sat: 10am - 5pm
Sun: 11am - 5pm
Bank Holidays 10am - 5pm BST
*Customer Services are closed on Easter Sunday & Christmas Day