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We recognize that one order missed or delayed, is one too many.

Over the festive period and given the impact of closures and lockdown, we experienced a huge spike in our online orders. Unfortunately the same reasons also posed serious challenges for our warehouse operations, resulting in a number of deliveries being delayed. We are deeply apologetic for this. There is no one better than Hamleys that understands, what this means to the child.

Our customer service team has been working to resolve these delays and the ensuing enquiries from the customers.

If you are one such customer, please contact our customer service team at www.hamleys.com/contact-us.






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