Self Service Delivery

Delivery Guide

Delivery destinations

Free delivery on orders to the value of £50 and above. This offer is valid on UK mainland, Standard Delivery only.

We deliver to all addresses in the United Kingdom (UK) from £5.50. We also deliver to over 27 destinations in Europe from £12.

Unfortunately we cannot deliver to BFPO addresses and some large items are shipped directly from our suppliers who ship to the UK mainland only.

UK 24 hour Parcel Force tracked courier service

We operate a premium 24-hour Parcel Force courier service for most addresses in the UK, however the following Scottish Highlands and Channel Islands addresses are a 48 hour delivery service (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, Jersey and Guernsey - Sark, Alderney and Herm are an additional day delivery from Guernsey).

Our 24 hour service begins when orders are dispatched from our warehouse.

Your Delivery

For orders dispatched from our warehouse you will receive a dispatch email including a tracking number. If you have provided us with a mobile number you will receive FREE SMS texts updating you on your delivery and options to change your delivery. These options include delivery to a local post office or neighbours address.

A contact phone number is required for ALL European deliveries.

Deliveries are made between 8am and 6pm Monday to Friday, unless a premium service has been selected (excluding Bank Holidays) and require a signature.

Sometimes you won't be in when Parcelforce attempts to deliver. If our courier, Parcelforce, is unable to deliver they will leave a note advising.

  1. A re-delivery date
  2. That your toys have been left with a neighbour
  3. Your toys are at the local Post Office.

You can track your toy order at using the tracking number available in your dispatch email alternatively if you have registered an account you can find your tracking number by logging into your account using the link below.
Log in to my Account

Larger items direct from our suppliers

Larger items, primarily outdoor or ride-on products are shipped directly from Hamleys partners and may take longer to arrive. Larger toys are generally only shipped within Mainland UK and expected delivery times are included within the product pages.

Please note: a signature is required for most deliveries so please choose an address where someone is in.

Delivery services and charges

Standard UK mainland addresses (excluding Scottish Highlands) 3-5 (working days) for delivery £5.50
Next day delivery - UK mainland addresses (excluding Scottish Highlands) - Orders must be placed before 10.30am £7.00
Named day delivery (Monday to Friday) UK mainland addresses (excluding Scottish Highlands) - Book up to 3 weeks in advance £6.75
Named Saturday delivery - UK mainland addresses (excluding Scottish Highlands) - Book up to 3 weeks in advance £12.50
Next Day Saturday delivery - UK mainland addresses (excluding Scottish Highlands) £12.50
Scottish Highlands Postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-n 44, PH49-50, ZE ) 48 Hour Dispatch £10.00
Northern Ireland, Isle of Man and Isles of Scilly Postcodes (BT, IM, TR21-25) Next Day Dispatch Service £12.00
Channel Islands, including Jersey and Guernsey (Sark, Alderney and Herm are an additional 1 days delivery from Guernsey) 48 Hour Dispatch Service £12.00
Large items delivered direct from our suppliers - 2-15 working days service - UK Mainland Addresses Only £12.00
E-Vouchers - received via email Free
Paper Vouchers - Special Delivery. UK only - 3 working days service £4.50

European service and charges

Most of our toys can be delivered to European destinations in 5 working days. For a single price we deliver up to 30Kg of toys to the European destinations below. If your order is over our 30Kg carriage weight our customer service team will contact you to arrange delivery, this may include additional charges.

When placing your order please remember to include a contact phone number

  • Austria £40.00
  • Belgium £15.00
  • Bulgaria £44.00
  • Czech Republic £40.00
  • Estonia £90.00
  • Finland £39.00
  • France £15.00
  • Germany £15.00
  • Greece £38.00
  • Hungary £42.00
  • Iceland £39.00
  • Ireland £12.00
  • Italy £26.00
  • Latvia £90.00
  • Lithuania £42.00
  • Luxembourg £16.00
  • Malta £90.00
  • Monaco £15.00
  • Netherlands £16.00
  • Norway £39.00
  • Poland £39.00
  • Portugal £29.00
  • Romania £90.00
  • Slovakia £40.00
  • Spain £26.00
  • Switzerland £39.00
  • Turkey £79.00

Have you received a dispatch confirmation email?

If you are unable to track your order or require assistance with the status of your order please fill in the 'Where is my order web form'.

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