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Terms and Conditions

Hamleys

The Ritz London

Dates

Selected dates from Saturday 3rd December – Sunday 4th December 2022.

Times

Each session is 30 minutes long. Sessions take place at selected times between 8am and 8pm.*Please ensure you arrive no more than 15 minutes before your booking to avoid congestion and overcrowding, this will ensure the safety of our customers and staff. Please note session times are staggered, and therefore your experience may not start at your booking time.

*See https://hamleys.com/the-ritz-grotto for specific times and dates.

How do I book?

Online at https://hamleys.com/the-ritz-grotto

When can I book?

Tickets can be booked from Tuesday 15th November 2022. Bookings must be made and paid for in advance.

How much does it cost?

£250.00 allows entry for a group of up to 6 people into the Santa’s Grotto. This is the minimum order. The maximum amount of people in one group is 6, this must include one adult. Bookings must be made and paid for in advance.

How long will I be in the Santa’s Grotto for?

This year’s Santa’s Grotto will be a 30-minute session for each group

Am I allowed to bring more people than I booked for?

One group ticket allows entry for 1 – 6 people. No additional people will be allowed into Santa’s Grotto apart from the booked group amount.

What age is it for?

The Hamleys x The Ritz London Christmas Grotto London is most suitable for ages 2-8 years.

Can I bring my younger children along to watch?

Younger children are allowed into the Santa’s Grotto room only if an additional booking has been made which includes them in the group booking of up to 6 people.

Are parents and guardians allowed to watch?

Parents and guardians are allowed into the Santa’s Grotto room.

What does this event include?

Meet the Hamleys Elves, The Ritz Page boy, a bespoke Christmas experience in The Ritz London Royal Suite, a special gift bag and a meet and greet with Santa himself.

Menu:

A choice of refreshments will be served during this experience.

Terms & Conditions

INTRO

Please read our Terms and Conditions before booking your ticket(s). By purchasing ticket(s) for The Hamleys x The Ritz London Christmas Grotto you & your child(s) are agreeing to comply with our Terms and Conditions. All children must be accompanied by at least one adult and must remain under that adult’s supervision at all times. *The welfare and safety of all children therefore remains the full responsibility of the parent/guardian attending and not of Hamleys and The Ritz London staff. *Children attending together in the same group can be supervised by one adult. In these circumstances there must be one adult per booking.

TICKETS

The Hamleys x The Ritz London Christmas Grotto is tailored for children aged 2-8 years. Bookings must be made by someone over 18. Every group booking must include at least one adult. Please note any person of any age who is not booked to attend Santa’s Grotto will not be allowed entry to the room. One £250.00 ticket grants entry for 6 people.

MY BOOKING

Once you have completed your booking you will receive a confirmation email, including your booking reference number. You must present a copy of this confirmation on the day you permit your entry into the Santa’s Grotto experience.

PRICE

£250.00 allows entry for a group of 6 people into the Santa’s Grotto. This is the minimum order and will apply for smaller groups.

ENTRY TO THE SANTA’S GROTTO

Please arrive no earlier than 15 minutes before your session to avoid congestion and overcrowding.

ELF MEETING POINT

Children attending The Hamleys x The Ritz London Christmas Grotto will be greeted by a Hamleys Elf and Ritz Page Boy in hotel lobby. Late entry will result in a loss of the booking, and we will be unable to rearrange your ticket. At this special time of year, The Ritz London can be particularly busy. We advise customers to take this into account when planning your visit.

We reserve the right to ask guests to leave if we believe their behaviour is adversely affecting the pleasure of our other guests.

SPECIAL REQUIREMENTS

It is the parent’s responsibility to inform us at the time of booking of any special educational needs or disabilities and we will ensure they are accommodated for.

PHOTOGRAPHY

You are welcome to bring your own camera to take photos of your special memories. Please note that any photos can only be for personal use and not commercial use.

RUNNING ORDER

We reserve the right to change the order of events of any The Hamleys x The Ritz London Christmas Grotto visit. Whilst we will always provide a fun range of creative and imaginative activities for children, we reserve the right to vary the range of activities, according to unforeseen circumstances. We provide a fun gift bag that is suitable for ages 2-8 years. The contents of the gift bag can be altered by Hamleys at any time due to unforeseen circumstances. No gifts can be exchanged for alternatives or cash voucher.

FEEDBACK

We endeavour to provide the best possible experience. Please contact us via our customer service helpdesk hamleys.com/contact-us if you would like to discuss The Hamleys x The Ritz London Grotto. Please discuss with us on the day where possible or contact us within a week of your visit. We regret that we may not be able to respond to your enquiry outside of this timeframe and we can only deal with feedback that is put in writing.

LIABILITY

We will not be liable for any injuries, loss of personal possessions, other losses or damage of any kind. This is due to the fact that all children are under the supervision of parents/ guardians throughout the visit. We will not be liable or responsible for cancellation due to an event outside our control e.g., severe weather conditions, fire, flood, terrorist attack, and unexpected black out, electricity failure. If this happens, we will attempt to provide an alternative visiting time for you, but this cannot be guaranteed.